Thank you for using SignSimple ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and related services (collectively, the "Service").
1. Information We Collect
a. Information You Provide
We collect information you voluntarily provide, including:
- Account details: Name, email address, password (if not using Google or Apple sign-in).
- Documents: PDFs and other files you upload for signature.
- Recipient information: Names and email addresses of people you send documents to.
- Signature data: Drawn, typed, or uploaded signatures and related metadata.
- Communications: Any messages, feedback, or support requests you send us.
b. Information Collected Automatically
When you use the Service, we automatically collect:
- Device and usage data: IP address, browser type, device type, and pages visited.
- Cookies and similar technologies: For authentication, analytics, and site performance.
c. Third-Party Login Information
If you sign in with Google or Apple, we receive only your name, email address, and basic profile photo (if available). We never access your contacts or other private data.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service.
- Generate and manage unique documents for signature.
- Send signing invitations and track completion.
- Communicate with you about your account or documents.
- Improve our product and user experience.
- Comply with legal obligations and enforce our Terms of Service.
We do not sell your personal data or documents.
3. How We Share Information
We may share information only when necessary to:
- Service providers: Cloud storage (e.g., AWS, Supabase), email delivery (e.g., SendGrid), and analytics (e.g., Google Analytics).
- Legal purposes: To comply with law, enforce agreements, or protect users' rights.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer as part of the transaction.
All third-party partners are required to handle your data securely and only for authorized purposes.
4. Document and Signature Security
- Documents are stored securely using encrypted cloud storage.
- Signatures and audit data are encrypted in transit (HTTPS/TLS) and at rest.
- Only authorized users (you and invited signers) can access a document's signing link.
- We retain signed documents for the period you specify, or until you delete them.
5. Data Retention
We retain your account data and documents until you delete them or your account is closed. You may request permanent deletion of all stored data by contacting privacy@signsimple.app.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Export your signed documents.
- Withdraw consent to non-essential data processing (like analytics cookies).
To exercise these rights, contact privacy@signsimple.app.
7. Cookies and Tracking Technologies
We use cookies to:
- Keep you logged in securely.
- Remember preferences.
- Measure usage to improve performance.
You can disable cookies in your browser settings, but some features may not work properly.
8. Data Security
We implement industry-standard measures, including:
- HTTPS encryption
- Access controls and audit logs
- Regular backups and monitoring
However, no system is 100% secure, and we cannot guarantee absolute protection of data transmitted or stored through our Service.
9. Children's Privacy
Our Service is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us personal data, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we'll update the "Last Updated" date and, if the changes are material, notify you by email or through the Service.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact: